{"id":13110,"date":"2022-02-23T09:37:27","date_gmt":"2022-02-23T09:37:27","guid":{"rendered":"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/actuality\/23200-2\/"},"modified":"2025-01-29T09:56:30","modified_gmt":"2025-01-29T09:56:30","slug":"23200-2","status":"publish","type":"cpt_aktuality","link":"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/actuality\/23200-2\/","title":{"rendered":"Univerzita Pavla Jozefa \u0160af\u00e1rika v Ko\u0161iciach  sp\u00fa\u0161\u0165a pilotn\u00fd projekt s help deskom LiveAgent"},"content":{"rendered":"<table align=\"center\" border=\"0\" cellpadding=\"1\" cellspacing=\"1\" style=\"width:90%\">\n<tbody>\n<tr>\n<td><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/LogoUPJS.jpg\" style=\"float:left; height:156px; width:156px\" \/><\/td>\n<td style=\"text-align: right;\"><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/liveagent.jpg\" style=\"float:right; height:156px; width:200px\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\">\n<strong>Pr\u00edrodovedeck\u00e1 fakulta Univerzity Pavla Jozefa \u0160af\u00e1rika v Ko\u0161iciach spojila sily s IT v\u00fdvoj\u00e1rskou spolo\u010dnos\u0165ou Quality Unit. Implement\u00e1ciou syst\u00e9mu na poskytovanie \u0161pi\u010dkovej z\u00e1kazn\u00edckej podpory sa za\u010dala nov\u00e1 etapa v rie\u0161en\u00ed podnetov od partnerov a komunik\u00e1ci\u00ed s nimi. Cie\u013eom je nepretr\u017eite poskytova\u0165 komplexn\u00fa starostlivos\u0165 o koncov\u00e9ho u\u017e\u00edvate\u013ea a zvy\u0161ova\u0165 efektivitu. <\/strong><\/p>\n<p style=\"text-align: justify;\">Univerzita Pavla Jozefa \u0160af\u00e1rika v Ko\u0161iciach (UPJ\u0160), v s\u00fa\u010dasnosti druh\u00e1 najstar\u0161ia verejn\u00e1 univerzita na Slovensku, prech\u00e1dzala od jej zalo\u017eenia v roku 1657 viacer\u00fdmi snahami a f\u00e1zami o moderniz\u00e1ciu, ktor\u00e9 mali r\u00f4zny rozsah a dopad. S\u00fa\u010dasn\u00e1 digit\u00e1lna \u00e9ra pouk\u00e1zala na trend vyzdvihuj\u00faci vyu\u017eitie syst\u00e9mu na poskytovanie technickej a z\u00e1kazn\u00edckej podpory, ktor\u00fd m\u00f4\u017ee prinies\u0165 univerzite zna\u010dn\u00e9 v\u00fdsledky v oblasti komunik\u00e1cie so v\u0161etk\u00fdmi partnermi. LiveAgent sa po testovan\u00ed osved\u010dil ako najvhodnej\u0161ie rie\u0161enie.<\/p>\n<p style=\"text-align: justify;\">Za my\u0161lienkou LiveAgenta, syst\u00e9mu na poskytovanie, zjednodu\u0161enie a zlep\u0161enie z\u00e1kazn\u00edckej podpory, stoja zakladatelia Quality Unit, s. r. o., Andrej Har\u0161\u00e1ni a Viktor Zeman. Softv\u00e9r vznikol na z\u00e1klade intern\u00e9ho podnetu za \u00fa\u010delom poskytovania exceletnej z\u00e1kazn\u00edckej podpory svojim existuj\u00facim z\u00e1kazn\u00edkom. Nako\u013eko sa v danom obdob\u00ed na trhu \u017eiaden produkt, ktor\u00fd by sp\u013a\u0148al ich po\u017eiadavky nenach\u00e1dzal, spolo\u010dnos\u0165 sa rozhodla vytvori\u0165 si vlastn\u00fd. Od tohto momentu pom\u00e1ha LiveAgent zna\u010dk\u00e1m a podnikom r\u00f4znej ve\u013ekosti po celom svete v ich \u00fasil\u00ed pon\u00faka\u0165 \u010do najlep\u0161iu sk\u00fasenos\u0165 z\u00e1kazn\u00edkom pr\u00e1ve prostredn\u00edctvom poskytovania softv\u00e9ru.<\/p>\n<p style=\"text-align: justify;\">Dnes je spolo\u010dnos\u0165 Quality Unit hrd\u00e1 na to, \u017ee m\u00f4\u017ee medzi svojich partnerov priv\u00edta\u0165 UPJ\u0160 a poskytova\u0165 univerzite svoje slu\u017eby. Univerzita p\u00f4vodne vyu\u017e\u00edvala rie\u0161enie postaven\u00e9 na b\u00e1ze \u201copen-source\u201d, ktor\u00e9 si v\u0161ak vy\u017eadovalo zna\u010dn\u00fa mieru \u00faprav a bolo n\u00e1ro\u010dn\u00e9 na \u00fadr\u017ebu. Nedostatok \u010dasu a zdrojov ur\u010den\u00fdch na riadnu implement\u00e1ciu a vhodn\u00fa pravideln\u00fa \u00fadr\u017ebu postupne pouk\u00e1zal na skuto\u010dnos\u0165, \u017ee dan\u00e9 rie\u0161enie nie je \u00faplne ide\u00e1lne. Univerzita teda dospela k z\u00e1veru, \u017ee je potrebn\u00e9 n\u00e1js\u0165 n\u00e1hradu vo forme spo\u013eahlivej\u0161ieho a n\u00e1kladovo efekt\u00edvnej\u0161ieho syst\u00e9mu.<\/p>\n<p style=\"text-align: justify;\">UPJ\u0160 a LiveAgent si v\u0161ak neboli \u00faplne cudz\u00ed. Univerzita u\u017e v minulosti testovala a vyu\u017e\u00edvala star\u0161iu verziu na \u0161tudentsk\u00fdch domovoch. Po obnoven\u00ed kontaktov vykonali predstavitelia LiveAgenta komplexn\u00fa prezent\u00e1ciu jeho mo\u017enost\u00ed a funkcional\u00edt zamestnancom univerzity. Po\u010das nieko\u013ek\u00fdch prezent\u00e1ci\u00ed sp\u00edsala univerzita svoje o\u010dak\u00e1vania a po\u017eiadavky na implement\u00e1ciu, ktor\u00e9 boli n\u00e1sledne prezentovan\u00e9, no najm\u00e4 naplnen\u00e9.<\/p>\n<p style=\"text-align: justify;\">Medzi hlavn\u00e9 d\u00f4vody, pre ktor\u00e9 sa univerzita rozhodla spo\u013eahn\u00fa\u0165 sa na Quality Unit ako svojho poskytovate\u013ea softv\u00e9ru na zlep\u0161enie z\u00e1kazn\u00edckej podpory boli \u0161irok\u00e9 funkcionality odbornos\u0165 a cena. Hoci univerzita uzn\u00e1va existenciu bezplatn\u00fdch rie\u0161en\u00ed uv\u00e1dza v\u0161ak, \u017ee <em>\u201cSlu\u017eby (ktor\u00e9 s\u00fa s\u00fa\u010das\u0165ou softv\u00e9rov\u00e9ho bal\u00edku) nie s\u00fa na takej \u0161pi\u010dkovej \u00farovni ako v pr\u00edpade LiveAgenta\u201d<\/em>. Univerzita okrem toho apeluje na \u0161irok\u00fa a rozsiahlu \u0161k\u00e1lu funkcional\u00edt. V\u010faka pokro\u010dil\u00fdm funkci\u00e1m ako univerz\u00e1lna schr\u00e1nka, automatick\u00e1 distrib\u00facia tiketov, prira\u010fovanie zodpovednosti \u010di integr\u00e1ci\u00e1m so softv\u00e9rmi tret\u00edch str\u00e1n <em>\u201csa LiveAgent stal neocenite\u013enou s\u00fa\u010das\u0165ou a zdrojom pre univerzitu\u201d<\/em>, kon\u0161tatuje Ing. Jozef Janto\u0161ovi\u010d z UPJ\u0160. Zjednoten\u00edm v\u0161etk\u00fdch komunika\u010dn\u00fdch kan\u00e1lov, vyu\u017eit\u00edm pravidiel na automatiz\u00e1ciu be\u017en\u00fdch \u010dinnost\u00ed a dostupnos\u0165ou v\u0161etk\u00fdch podnetov od partnerov na jednom mieste sa rap\u00eddne zv\u00fd\u0161ila produktivita zamestnancov a tzv. NPS, teda lojalita z\u00e1kazn\u00edkov.<\/p>\n<p style=\"text-align: justify;\">LiveAgent v s\u00fa\u010dasnosti vyu\u017e\u00edva Pr\u00edrodovedeck\u00e1 fakulta UPJ\u0160 ako s\u00fa\u010das\u0165 pilotn\u00e9ho projektu. V bl\u00edzkej bud\u00facnosti pl\u00e1nuje univerzita implement\u00e1ciu na v\u0161etk\u00fdch fakult\u00e1ch a pracovisk\u00e1ch.<\/p>\n<p style=\"text-align: justify;\">Spolo\u010dnos\u0165 Quality Unit so svoj\u00edm syst\u00e9mom LiveAgent je hrd\u00e1 na to, \u017ee m\u00f4\u017ee podporova\u0165 UPJ\u0160 vo zvy\u0161ovan\u00ed efektivity a poskytovan\u00ed \u0161pi\u010dkov\u00e9ho syst\u00e9mu. Univerzita je jedn\u00fdm z k\u013e\u00fa\u010dov\u00fdch partnerov spolo\u010dnosti vo vzdel\u00e1vacom sektore na Slovensku. Zav\u00e4zuje sa poskytova\u0165 bezchybn\u00e9 a spo\u013eahliv\u00e9 slu\u017eby po\u010das nadch\u00e1dzaj\u00facich rokov. V pr\u00edpade, \u017ee sa chcete o slu\u017eb\u00e1ch LiveAgenta dozvedie\u0165 viac, nav\u0161t\u00edvte str\u00e1nku <strong><a href=\"http:\/\/www.liveagent.com\" target=\"_blank\" rel=\"noopener\">www.liveagent.com<\/a><\/strong>.<\/p>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>Pr\u00edrodovedeck\u00e1 fakulta Univerzity Pavla Jozefa \u0160af\u00e1rika v Ko\u0161iciach spojila sily s IT v\u00fdvoj\u00e1rskou spolo\u010dnos\u0165ou Quality Unit. Implement\u00e1ciou syst\u00e9mu na poskytovanie \u0161pi\u010dkovej z\u00e1kazn\u00edckej podpory sa za\u010dala nov\u00e1 etapa v rie\u0161en\u00ed podnetov od partnerov a komunik\u00e1ci\u00ed s nimi. Cie\u013eom je nepretr\u017eite poskytova\u0165 komplexn\u00fa starostlivos\u0165 o koncov\u00e9ho u\u017e\u00edvate\u013ea a zvy\u0161ova\u0165 efektivitu. Univerzita Pavla Jozefa \u0160af\u00e1rika v Ko\u0161iciach (UPJ\u0160), &hellip; <a href=\"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/actuality\/23200-2\/\">\u010c\u00edta\u0165 \u010falej<\/a><\/p>\n","protected":false},"author":1,"featured_media":15443,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[],"tags":[],"tax_aktuality":[],"class_list":["post-13110","cpt_aktuality","type-cpt_aktuality","status-publish","has-post-thumbnail","hentry"],"acf":{"acf_link_na_externy_obsah":"","poradie_clanku":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Univerzita Pavla Jozefa \u0160af\u00e1rika v Ko\u0161iciach sp\u00fa\u0161\u0165a pilotn\u00fd projekt s help deskom LiveAgent - Centrum informa\u010dn\u00fdch a komunika\u010dn\u00fdch technol\u00f3gi\u00ed | UPJ\u0160<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/actuality\/23200-2\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Univerzita Pavla Jozefa \u0160af\u00e1rika v Ko\u0161iciach sp\u00fa\u0161\u0165a pilotn\u00fd projekt s help deskom LiveAgent - Centrum informa\u010dn\u00fdch a komunika\u010dn\u00fdch technol\u00f3gi\u00ed | UPJ\u0160\" \/>\n<meta property=\"og:description\" content=\"Pr\u00edrodovedeck\u00e1 fakulta Univerzity Pavla Jozefa \u0160af\u00e1rika v Ko\u0161iciach spojila sily s IT v\u00fdvoj\u00e1rskou spolo\u010dnos\u0165ou Quality Unit. 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