{"id":12866,"date":"2019-12-12T12:13:44","date_gmt":"2019-12-12T12:13:44","guid":{"rendered":"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/root\/aio\/riesenie-reklamacii\/"},"modified":"2023-05-31T07:01:13","modified_gmt":"2023-05-31T07:01:13","slug":"riesenie-reklamacii","status":"publish","type":"page","link":"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/aio\/riesenie-reklamacii\/","title":{"rendered":"Spr\u00e1va AIO UPJ\u0160 &#8211; Rie\u0161enie reklam\u00e1ci\u00ed"},"content":{"rendered":"<ul>\n<li>\n<div style=\"text-align: justify;\"><strong>Reklam\u00e1cia ZSSK<\/strong><br \/>\nV pr\u00edpade probl\u00e9mov s uznan\u00edm platnosti \u0161tudentskej B\u010cK vo vlaku a udelen\u00edm pokuty alebo doplatku do cel\u00e9ho cestovn\u00e9ho m\u00f4\u017eete poda\u0165 reklam\u00e1ciu na pre\u0161etrenie neuznania B\u010cK na adresu:<br \/>\n<u>\u017delezni\u010dn\u00e1 spolo\u010dnos\u0165 Slovensko, a.s.<\/u><br \/>\nSekcia slu\u017eieb z\u00e1kazn\u00edkomOddelenie z\u00e1kazn\u00edckych podan\u00ed<br \/>\nRo\u017e\u0148avsk\u00e1 1832 72 Bratislava<br \/>\ne-mail: <a href=\"mailto:ZSSKSeSZ@slovakrail.sk\">ZSSKSeSZ@slovakrail.sk<\/a><br \/>\nK reklam\u00e1cii je potrebn\u00e9 pripoji\u0165 tieto \u00fadaje: meno, priezvisko, \u0161kola, \u010d\u00edslo \u010dipu (SNR), d\u00e1tum a \u010d\u00edslo vlaku, v ktorom ste doplatili do cel\u00e9ho cestovn\u00e9ho, dolo\u017ei\u0165 scan cestovn\u00e9ho l\u00edstka, na ktorom bol vystaven\u00fd doplatok, dolo\u017ei\u0165 scan doplatkov\u00e9ho l\u00edstka, obojstrann\u00fd scan&nbsp; preukazu \u0161tudenta. Z\u00e1rove\u0148 je potrebn\u00e9 reklam\u00e1ciu zasla\u0165 p\u00edsomne, vr\u00e1tane origin\u00e1lu cestovn\u00e9ho a doplatkov\u00e9ho l\u00edstka.<\/div>\n<\/li>\n<li>\n<div style=\"text-align: justify;\">Pou\u017e\u00edvate\u013e PIK m\u00e1 pr\u00e1vo reklamova\u0165 tie funkcie PIK, na ktor\u00e9 m\u00e1 n\u00e1rok zo z\u00e1kona, alebo ktor\u00e9 mu zaru\u010duje zmluva s&nbsp;poskytovate\u013eom tak\u00fdchto funkci\u00ed. Reklamova\u0165 je potrebn\u00e9 v \u00faradn\u00fdch hodin\u00e1ch pod\u013ea pokynov \u010dlena Spr\u00e1vy AIO.<\/div>\n<\/li>\n<li>\n<div style=\"text-align: justify;\"><strong>Upozornenie:<\/strong> Upozor\u0148ujem pou\u017e\u00edvate\u013eov PIK, \u017ee reklam\u00e1cie na nefunk\u010dn\u00fd \u010dip nebud\u00fa uznan\u00e9 pokia\u013e do\u0161lo k znefunk\u010dneniu mechanick\u00fdm ohybom karty. Po\u0161kodenie je u dod\u00e1vate\u013ea kariet exaktne dok\u00e1zate\u013en\u00e9 a takto po\u0161koden\u00e9 karty bud\u00fa vymenen\u00e9 za pln\u00fa cenu duplik\u00e1tu. Spr\u00e1va AIO ihne\u010f odmietne reklam\u00e1ciu vidite\u013ene zdeformovanej PIK. K tak\u00e9muto po\u0161kodeniu doch\u00e1dza pri nosen\u00ed PIK v zadnom vrecku nohav\u00edc \u2013 PIK noste v obale! Pokia\u013e PIK prestala komunikova\u0165 s UT (Hl\u00e1\u0161ka UT \u201e<em>Kartu nie je mo\u017en\u00e9 spracova\u0165<\/em>\u201c), je potrebn\u00e9 urobi\u0165 duplik\u00e1t.<\/div>\n<\/li>\n<li>\n<div style=\"text-align: justify;\">Pokia\u013e ste PIK \u0161tudenta elektronicky neprolongovali v&nbsp;predch\u00e1dzaj\u00facom akademickom roku, prest\u00e1va by\u0165 \u010ditate\u013en\u00e1 Univerzitn\u00fdm termin\u00e1lom. K tomu stavu pou\u017e\u00edvate\u013e dospel nesplnen\u00edm povinnosti <strong>bezodkladnej prolong\u00e1cie<\/strong> a teda za neho plne zodpoved\u00e1 pou\u017e\u00edvate\u013e PIK a uveden\u00fd stav nie je mo\u017en\u00e9 reklamova\u0165. V takomto pr\u00edpade&nbsp;je potrebn\u00e9 vyrobi\u0165 duplik\u00e1t na n\u00e1klady pou\u017e\u00edvate\u013ea PIK.<\/div>\n<\/li>\n<li>\n<div style=\"text-align: justify;\"><strong>Inform\u00e1cie pre \u0161tudentov &#8211; reklam\u00e1cie funkcional\u00edt PIK<\/strong><br \/>\nV\u00e1\u017een\u00ed \u0161tudenti. Napriek ubezpe\u010deniam dopravcov o odstr\u00e1nen\u00ed z\u00e1vad sa objavuj\u00fa nov\u00e9 pr\u00edpady v\u00fdpadku dopravn\u00e9ho sektoru PIK. Chyby naj\u010dastej\u0161ie vznikaj\u00fa pri nabit\u00ed elektronickej pe\u0148a\u017eenky a pri kontrole PIK vo vlaku. Pri ohl\u00e1sen\u00ed chyby dopravcovi tento obvykle chybu popiera a odvol\u00e1va sa na emitenta &#8211; Spr\u00e1vu AIO UPJ\u0160. Tu nast\u00e1va probl\u00e9m, preto\u017ee emitent dopravn\u00fd sektor nevytv\u00e1ra, ani do\u0148 nem\u00e1 pr\u00edstup, ten maj\u00fa v\u00fdhradne dopravcovia &#8211; s\u00fa tam ich peniaze. Spr\u00e1va AIO V\u00e1m v takom pr\u00edpade m\u00f4\u017ee pom\u00f4c\u0165 pri dodr\u017ean\u00ed postupu: N\u00e1v\u0161teva Spr\u00e1vy AIO, kde probl\u00e9m a udalos\u0165 \u010do najpresnej\u0161ie pop\u00ed\u0161ete a my skontrolujeme \u00fadaje v karte, na UT a v datab\u00e1ze AIO i EMCARD. Dopravn\u00e9 sektory mohlo po\u0161kodi\u0165: Odtiahnutie PIK po\u010das transakci\u00ed UT (prebiehaj\u00fa 5-10s) pri prolong\u00e1cii; dobitie 3 el. pe\u0148a\u017eenky; chybn\u00fd SW \u017dSSK \u010d\u00edta\u010dky detekuj\u00faci vek 25 \u2013 26 rokov ako \u201e&gt;26 \u2013 z\u013eava neplatn\u00e1\u201c. Ak je v\u0161ak&nbsp; v\u0161etko spr\u00e1vne, vyd\u00e1me V\u00e1m vyjadrenie o bezchybnom stave PIK. Nap\u00ed\u0161ete p\u00edsomn\u00fa reklam\u00e1ciu dopravcovi u ktor\u00e9ho sa chyba prejavila, pop\u00ed\u0161ete presne \u010das, miesto, spoj, chybu, v\u00fd\u0161ku \u0161kody prilo\u017e\u00edte k\u00f3piu blo\u010dkov, cestovn\u00fdch l\u00edstkov, vyjadrenie SAIO o stave PIK. Pozor, bez presn\u00fdch \u00fadajov ka\u017ed\u00fd subjekt reklam\u00e1ciu opr\u00e1vnene zamietne!<\/div>\n<\/li>\n<li><strong>Potrebuje\u0161 poradi\u0165 oh\u013eadom z\u013eavy v doprave na tvojom preukaze \u0161tudenta?<br \/>\n<\/strong>Po\u0161li n\u00e1m e-mail alebo n\u00e1m nap\u00ed\u0161 prostredn\u00edctvom<strong><a href=\"https:\/\/www.preukazstudenta.sk\/kontakt\" target=\"_blank\" rel=\"noopener\"> kontaktn\u00e9ho formul\u00e1ra<\/a><br \/>\n<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Reklam\u00e1cia ZSSK V pr\u00edpade probl\u00e9mov s uznan\u00edm platnosti \u0161tudentskej B\u010cK vo vlaku a udelen\u00edm pokuty alebo doplatku do cel\u00e9ho cestovn\u00e9ho m\u00f4\u017eete poda\u0165 reklam\u00e1ciu na pre\u0161etrenie neuznania B\u010cK na adresu: \u017delezni\u010dn\u00e1 spolo\u010dnos\u0165 Slovensko, a.s. Sekcia slu\u017eieb z\u00e1kazn\u00edkomOddelenie z\u00e1kazn\u00edckych podan\u00ed Ro\u017e\u0148avsk\u00e1 1832 72 Bratislava e-mail: ZSSKSeSZ@slovakrail.sk K reklam\u00e1cii je potrebn\u00e9 pripoji\u0165 tieto \u00fadaje: meno, priezvisko, \u0161kola, \u010d\u00edslo &hellip; <a href=\"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/aio\/riesenie-reklamacii\/\">\u010c\u00edta\u0165 \u010falej<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":12804,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":2,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"class_list":["post-12866","page","type-page","status-publish","hentry"],"acf":{"acf_link_na_externy_obsah":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Spr\u00e1va AIO UPJ\u0160 - Rie\u0161enie reklam\u00e1ci\u00ed - Centrum informa\u010dn\u00fdch a komunika\u010dn\u00fdch technol\u00f3gi\u00ed | UPJ\u0160<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/aio\/riesenie-reklamacii\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spr\u00e1va AIO UPJ\u0160 - Rie\u0161enie reklam\u00e1ci\u00ed - Centrum informa\u010dn\u00fdch a komunika\u010dn\u00fdch technol\u00f3gi\u00ed | UPJ\u0160\" \/>\n<meta property=\"og:description\" content=\"Reklam\u00e1cia ZSSK V pr\u00edpade probl\u00e9mov s uznan\u00edm platnosti \u0161tudentskej B\u010cK vo vlaku a udelen\u00edm pokuty alebo doplatku do cel\u00e9ho cestovn\u00e9ho m\u00f4\u017eete poda\u0165 reklam\u00e1ciu na pre\u0161etrenie neuznania B\u010cK na adresu: \u017delezni\u010dn\u00e1 spolo\u010dnos\u0165 Slovensko, a.s. 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