{"id":12974,"date":"2020-07-01T15:16:01","date_gmt":"2020-07-01T15:16:01","guid":{"rendered":"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/root\/navody\/helpdesk-liveagent\/"},"modified":"2022-10-05T09:51:03","modified_gmt":"2022-10-05T09:51:03","slug":"helpdesk-liveagent","status":"publish","type":"page","link":"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/navody\/helpdesk-liveagent\/","title":{"rendered":"N\u00e1vod pre pou\u017e\u00edvate\u013ea \u2013 LiveAgent"},"content":{"rendered":"<h2><strong><span style=\"color:#000080\">1. Registr\u00e1cia<\/span><\/strong><br \/> \u00a0<\/h2>\n<p>Na vytvorenie tiketu je nutn\u00e1 registr\u00e1cia do syst\u00e9mu, ktor\u00fa je mo\u017en\u00e9 urobi\u0165 zo str\u00e1nky <a href=\"https:\/\/upjs.ladesk.com\">upjs.ladesk.com<\/a>. V pravom paneli je potrebn\u00e9 klikn\u00fa\u0165 na mo\u017enos\u0165 <strong>\u201ePrihl\u00e1senie\u201c<\/strong> a n\u00e1sledne mo\u017enos\u0165 <strong>\u201eZaregistrova\u0165 sa\u201c<\/strong>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/LiveAgent1.jpg\" style=\"height:222px; width:600px\" \/><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/LiveAgent2.jpg\" style=\"height:364px; width:300px\" \/><\/p>\n<p><span style=\"color:#FF0000\">Pri registr\u00e1cii je nutn\u00e9 pou\u017ei\u0165 e-mailov\u00fa adresu <\/span><strong>@upjs.sk<\/strong><span style=\"color:#FF0000\"> alebo <\/span><strong>@student.upjs.sk<\/strong><span style=\"color:#FF0000\">. Kont\u00e1 s odli\u0161n\u00fdmi e-mailov\u00fdmi adresami nie s\u00fa akceptovan\u00e9.<\/span><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/LiveAgent3.jpg\" style=\"height:382px; width:600px\" \/><\/p>\n<p>Po stla\u010den\u00ed <strong>\u201eZaregistrova\u0165 sa\u201c<\/strong> V\u00e1m na zadan\u00fa emailov\u00fa adresu pr\u00edde e-mail s odkazom na str\u00e1nku, kde si nastav\u00edte svoje vlastn\u00e9 heslo.<br \/> \u00a0<\/p>\n<h2><strong><span style=\"color:#000080\">2. Prihl\u00e1senie<\/span><\/strong><br \/> \u00a0<\/h2>\n<p>Mo\u017enos\u0165 <strong>\u201ePrihl\u00e1senie\u201c<\/strong> sa nach\u00e1dza v pravom paneli. Pri prihl\u00e1sen\u00ed je treba zada\u0165 prihlasovacie meno (e-mail) a taktie\u017e heslo, ktor\u00e9 ste si nastavili pri registr\u00e1cii. Po kliknut\u00ed na tla\u010didlo <strong>\u201ePrihl\u00e1senie\u201c<\/strong> ste prihl\u00e1sen\u00fd do syst\u00e9mu.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/LiveAgent4.png\" style=\"height:331px; width:600px\" \/><\/p>\n<p>V pr\u00edpade, \u017ee ste svoje heslo zabudli si ho viete jednoducho zresetova\u0165 kliknut\u00edm na mo\u017enos\u0165 <strong>\u201eZabudol som\u201c<\/strong>.<\/p>\n<p>Dostanete sa do \u010dasti <strong>Po\u017eiada\u0165 o nov\u00e9 heslo<\/strong>, kde sta\u010d\u00ed len vyplni\u0165 e-mailov\u00fa adresu k \u00fa\u010dtu v \u010dasti \u201eU\u017e\u00edvate\u013esk\u00e9 meno\u201c. N\u00e1sledne je treba klikn\u00fa\u0165 na tla\u010didlo <strong>\u201ePo\u017eiada\u0165 o nov\u00e9 heslo\u201c<\/strong>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/LiveAgent5.jpg\" style=\"height:309px; width:600px\" \/><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/LiveAgent6.png\" style=\"height:173px; width:600px\" \/><\/p>\n<p>Po vykonan\u00ed t\u00fdchto krokov V\u00e1m syst\u00e9m odo\u0161le e-mail s odkazom na obnovenie hesla. Po kliknut\u00ed na odkaz je potrebn\u00e9 zada\u0165 nov\u00e9 heslo a prihl\u00e1si\u0165 sa.<br \/> \u00a0<\/p>\n<h2><span style=\"color:#000080\"><strong>3. Vytvorenie tiketu<\/strong><\/span><br \/> \u00a0<\/h2>\n<p>Na vytvorenie tiketu je nutn\u00e9 prejs\u0165 do \u010dasti <strong>\u201eFormul\u00e1re\u201c<\/strong>, ktor\u00fd sa taktie\u017e nach\u00e1dza v pravom paneli.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/LiveAgent7.jpg\" style=\"height:224px; width:600px\" \/><\/p>\n<p>V tejto \u010dasti n\u00e1jdete formul\u00e1re jednotliv\u00fdch oddelen\u00ed. Pod\u013ea charakteru po\u017eiadavky si dan\u00fd formul\u00e1r vyberiete.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/LiveAgent8.png\" style=\"height:387px; width:601px\" \/><\/p>\n<p>Vybran\u00fd formul\u00e1r je treba vyplni\u0165 pod\u013ea po\u017eiadavky a posla\u0165 kliknut\u00edm na tla\u010didlo <strong>\u201eOdosla\u0165\u201c<\/strong>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.upjs.sk\/\/app\/uploads\/sites\/17\/2022\/10\/LiveAgent9.png\" style=\"height:345px; width:600px\" \/><\/p>\n<p>Po odoslan\u00ed formul\u00e1ra dostanete potvrdzovac\u00ed e-mail o odoslan\u00ed Va\u0161ej po\u017eiadavky. Stav Va\u0161ich tiketov si viete skontrolova\u0165 v \u010dasti <strong>\u201eMoje tikety\u201c<\/strong>, ktor\u00e1 sa nach\u00e1dza taktie\u017e v pravom paneli.<\/p>\n<p>V pr\u00edpade ot\u00e1zok alebo probl\u00e9mov n\u00e1s kontaktujte na la-podpora@upjs.sk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Registr\u00e1cia \u00a0 Na vytvorenie tiketu je nutn\u00e1 registr\u00e1cia do syst\u00e9mu, ktor\u00fa je mo\u017en\u00e9 urobi\u0165 zo str\u00e1nky upjs.ladesk.com. V pravom paneli je potrebn\u00e9 klikn\u00fa\u0165 na mo\u017enos\u0165 \u201ePrihl\u00e1senie\u201c a n\u00e1sledne mo\u017enos\u0165 \u201eZaregistrova\u0165 sa\u201c. Pri registr\u00e1cii je nutn\u00e9 pou\u017ei\u0165 e-mailov\u00fa adresu @upjs.sk alebo @student.upjs.sk. Kont\u00e1 s odli\u0161n\u00fdmi e-mailov\u00fdmi adresami nie s\u00fa akceptovan\u00e9. Po stla\u010den\u00ed \u201eZaregistrova\u0165 sa\u201c V\u00e1m &hellip; <a href=\"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/navody\/helpdesk-liveagent\/\">\u010c\u00edta\u0165 \u010falej<\/a><\/p>\n","protected":false},"author":1,"featured_media":12975,"parent":12955,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"acf":{"acf_link_na_externy_obsah":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>N\u00e1vod pre pou\u017e\u00edvate\u013ea \u2013 LiveAgent - Centrum informa\u010dn\u00fdch a komunika\u010dn\u00fdch technol\u00f3gi\u00ed | UPJ\u0160<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.upjs.sk\/pracoviska\/ciakt\/navody\/helpdesk-liveagent\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"N\u00e1vod pre pou\u017e\u00edvate\u013ea \u2013 LiveAgent - Centrum informa\u010dn\u00fdch a komunika\u010dn\u00fdch technol\u00f3gi\u00ed | UPJ\u0160\" \/>\n<meta property=\"og:description\" content=\"1. Registr\u00e1cia \u00a0 Na vytvorenie tiketu je nutn\u00e1 registr\u00e1cia do syst\u00e9mu, ktor\u00fa je mo\u017en\u00e9 urobi\u0165 zo str\u00e1nky upjs.ladesk.com. V pravom paneli je potrebn\u00e9 klikn\u00fa\u0165 na mo\u017enos\u0165 \u201ePrihl\u00e1senie\u201c a n\u00e1sledne mo\u017enos\u0165 \u201eZaregistrova\u0165 sa\u201c. Pri registr\u00e1cii je nutn\u00e9 pou\u017ei\u0165 e-mailov\u00fa adresu @upjs.sk alebo @student.upjs.sk. Kont\u00e1 s odli\u0161n\u00fdmi e-mailov\u00fdmi adresami nie s\u00fa akceptovan\u00e9. 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